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Re-accredited by NAAC with a CGPA of
3.62 on a four point scale at 'A' Grade
Dr. D. Y. Patil Vidyapeeth, Pune
Dr. D. Y. Patil Medical College, Hospital & Research Centre
Pimpri, Pune 411018.
     

Patient Charter

  • Information about treatment -:

    You should get clear explanation of your diagnosis and treatment (and any associated risks), the associated cost, and other treatment options available. The Doctor / The hospital staff should obtain your consent prior to any treatment, except in an emergency where it may not be possible.

  • Informed Financial Consent -:

    You should get information about the costs of your proposed treatment, and obtain your agreement to the likely costs in writing before proceeding with the treatment.

  • Other medical opinions -:

    You can ask for referrals for other medical opinions

  • Confidentiality and access to your medical records -:

    your personal details will be kept strictly confidential. However, there may be times when information about you needs to be provided to another health worker to assist in your care if this is required or authorized by law. Under the Freedom of information legislation,you are entitled to see and obtain a copy of your medical records with prior permission from the Hospital Administration.

  • Treatment with respect and dignity -:

    While in the you can expect to be treated with courtesy and have your ethnic, cultural and religious practices and beliefs respected. You should also be polite to your health care workers and other patients and treat them with courtesy and respect.

  • Visitors -:

    In this hospital information is provided about visiting arrangements for your family and friends while you are in hospital including family access (and who is considered family), arrangements for the parents or guardians if the patient is a child, and when your friends can visit you.

  • Care and support from nurses and allied health professionals -:

    Nurses and allied health professionals provide vital care and support and are an important part of your treatment. Staff who attends you should always identify themselves and you should feel confident to discuss any issues in relation to your treatment or hospital experience with your health care workers.

  • Participate in decisions about your care -:

    Before you leave the hospital you should be consulted about the continuing care that you may need after you leave hospital. This includes receiving information about any medical care, medication.

  • Comments or complaints -:

    If you are concerned about any aspect of this hospital care you should raise this issue with the staff caring for you or / Hospital Administration.

  • Provide accurate information -:

    To help doctors / Specialists and hospital staff provide you with appropriate care you will need to provide information such as family and medical history, allergies, physical or psychological conditions affecting you, and any other treatment you are receiving or medication you are taking (even if not prescribed by your doctor).

  • Right to Safety -:

    Right to safe and hazard free functioning of facilities, services and equipment. Right to safe practices, safe procedures, safe medication, safe and appropriate food ( if provided) and safe environment.

  • Right to a Healthy Environment -:

    Right to a healthy and safe environment conducive to early healing and health promotion, including safe water supply, adequate sanitation, uninterrupted and stable power supply, safe management of Bio – Medical waste as well as protection from air pollution, noise pollution and infections.

  • Right to Redressal of Grievances -:

    Right to a grievance redressal mechanism.