Citizen Charter

To Know Us Better

This is a Medical College and Hospital known for teaching and imparting education. It is also a multispecialty patient care hospital.

Below is the charter for users! It is gives users information about services and benefits available in the Hospital.

In the hospital, we believe in prompt service and courteous behavior! And, since the very beginning, we have been practicing it!

Location

It is located at Sant Tukaram Nagar, Pimpri, Pune (Maharashtra).

General Information

Faculty, Nursing staff and beds

OPD Services in various specialties

Medicine & Allied Specialties

• General Medicine
• Paediatrics
• Tuberculosis & Respiratory Diseases
• Dermatology, Venereology & Leprosy
• Psychiatry

Surgery & allied Specialties

• General Surgery including Paediatrics Surgery
• Orthopaedics
• Ophthalmology
• Oto-rhino- laryngology

Obstetrics & Gynaecology

• Obstetrics Gynaecology

Super-Specialty

• Neurosurgery
• Urology
• Nephrology

In OPDs, specialists are available for consultation.

OPD services are available on all working days except on Sundays and gazetted holidays. The timings of the OPD are from Monday to Friday 9.00 a.m. to 4.00 p.m. and on Saturday 9.00 a.m. to 1.00 p.m.

Services

• Reception
• Registration Counter
• For every specialty, spacious OPD complex
• Seating arrangement for Doctors, waiting hall for patients and relatives
• Indoor wards- well equipped and manned
• Operation Theater complex
• 24 x 7 Casualty Services
• ICU, ICCU, SICU, PICU, NICU
• Free medicines to Indoor and OPD Patients.
• X-ray
• Sonography
• C.T. Scan
• 2 MRI machines
• Mammography
• Color Doppler
• 2 D Echo
• Special Procedures in imaging modalities.
• Central Clinical laboratory working 24 x 7 for…
• Hematology
  • Biochemistry
  • Pathology
  • Microbiology
• Blood Bank 24x7
• Medical store
• Kitchen - quality food , provided free twice a day
• Laundry
• Cafeteria – available 24 x 7 for staff, patients and their relatives
• Mortuary facility available 24x7
• Bio- Medical waste management

Laboratory services

Routine - Laboratory Services are provided in the field of (as available)

• Bio-chemistry
• Microbiology
• Haematology
• Cytology
• Histopathology including FNAC

There is a Central Collection Centre for receiving and collecting various specimens for testing. The timings for receiving specimens are from 9:00 a.m to 5:00 p.m at OPD-and round the clock at IPD.

Emergency - Emergency Laboratory Services are available 24x7 for tests relating to clinical Pathology, Bio-chemistry, Microbiology and Radio-diagnosis.

Casualty & Emergency Services

Casualty Services are available 24x7.

• Duty Doctor available 24x7.
• Specialist are available.
• Emergency services available for all specialties listed under OPD services.

Operation theatres

Operation Theatres functions 24x7. In serious cases, treatment gets precedence over formalities like paper work, registration and medico-legal requirements.

Indoor Patient Services

• All wards provide free indoor patient care.
• Emergency wards admit emergency cases, medical and surgical problems patients.
• 22 bedded Intensive Care Unit for seriously ill patients.
• 3 labour rooms for conducting deliveries round the clock.
• Nurseries provide care to new-borns – normal as well those unwell.
• Indoor patients receive treatment from senior Doctors.
• Outside office hours, treatment is given by the doctor on duty and specialists are available on call.
• Attention is paid to patients’ diet in all wards.
• Every patient is given one attendant pass and one pass for food( some patients prefer home food)
• Patients taking hospital food are not allowed to take home food and vice versa.
• Visitors are allowed only between 5.00 p.m to 7.00 p.m.

Other Facilities

Other facilities available in the precinct include

• Drinking Water
• Wheel chairs and trolleys are available in OPDs and casualty
• Three Ambulances are available for pick up (for nominal charges) and drop of discharged patients.
• Public Telephone booths.
• Stand-by Electricity generators.
• Chemist Shops.
• Canteens for patients and their attendants a.
• Lifts.
• Washroom facilities
• Suggestion boxes at various locations.

Complaints & Grievances

Every grievance is duly acknowledged! We aim to settle genuine complaints within 10 working days of its receipt. Suggestions/Complaint boxes are provided at various locations in the hospital.

Name, designation and telephone number of the nodal officers are as follows

Enquiry, Reception and Registration Services

• This counter functions 24x7.
• Location guide maps have been put up at various places in this hospital.
• For guidance, color coded guidelines and directional signboards have been put in strategic locations across the hospital.
• Telephone enquiries can be made over telephone numbers

Responsibilities of the users

The success of this charter depends on the support of the users too. Users need to appreciate and understand the various constraints under which the hospital is functioning. On an average, more than 10 lakh patients attend the OPD annually and more than 80,000 patients are admitted to the Hospital annually.

PLEASE….

• Do not inconvenience other patients.
• Help us in keeping the hospital and its surroundings neat and clean.
• Use the facilities of this hospital with care.
• Beware of touts.
• The Hospital is a “No Smoking Zone” and “Silence Zone”.
• Visitors under the influence of alcohol will not be entertained.
• Refrain from demanding undue favors from the staff and officials.
• Provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the Hospital.
• This is a private hospital and right to treat and admit any patient is reserved by the Hospital administration.