Please ensure Javascript is enabled for purposes of website accessibility
New  Super Speciality (D.M./ M.Ch.) Admission 2023-24 Information Brochure 2023-24 List of Documents 2023-24 Fees Structure 2023-24 Refund Policy         New  MBBS Admission 2023-24 List of documents Fee Structure Refund Policy         New  PG Admission 2023-24 List of Documents Fees Structure Refund Policy         New  SOCA- 2024 Visit Us

Information about Treatment

When a patient comes for treatment to the hospital, he/ she should be explained clearly in detail about the diagnosis, treatment, any associated risks, the cost of the treatment and other treatment options available. The Doctor, as well as the hospital staff should obtain the patient’s consent prior to any treatment, except in case of an emergency when it may not be possible.

Financial Consent

Before starting any treatment, the patient should get information about the costs of the proposed treatment and obtain an agreement in writing to the likely costs

Other Medical Opinions

The patient can ask for referrals for other medical opinions

Confidentiality and access to your Medical Records

The patient’s personal details will be kept strictly confidential. However, there may be times when the information has to be shared or authorized by law with another health worker to assist in the patient’s care. Under the freedom of information legislation, one is entitled to see and obtain a copy of their medical records with prior permission from the Hospital Administration.

Treatment with Respect and Dignity

The patient, who has come to us for treatment, can be expected to be treated with courtesy and attentiveness. His/ her ethnic, cultural and religious practices and beliefs will be respected. The patient also needs to be polite, courteous and respectful to the health care workers and other patients.

Visitors & Visiting facility

Detailed information is given about visiting arrangements. While in the hospital, visiting rights are given to family, guardians (if the patient is a child) and friends.

Care and Support

Nurses and allied health professionals provide vital care and support and are an integral part of the health care system. Staffs, who are attending you, should always identify themselves. Moreover, the patient should feel free and confident to discuss any issues relating to the treatment or hospital experience with them.

Information Before Discharge

Before you are discharged from the hospital, the patient should be informed about the medicines and treatment that needs to be followed in the following months/ year.

Comments or Complaints

If the patient/ attendees have any concern regarding the hospital and its staff, complaints should be filed hospital to the concerned department heads and the Hospital Administration.

Providing accurate information

For correct diagnosis and treatment, it is important for patients to provide accurate information such as family and medical history and any other treatment that he/ she may be undergoing and the medication prescribed by the doctor or self prescribed.

Right to a healthy environment

Right to a healthy and safe environment conducive to early healing and health promotion, including safe water supply, adequate sanitation, uninterrupted and stable power supply, safe management of Bio – Medical waste as well as protection from air pollution, noise pollution and infections are taken care by the Hospital management. The administration also guarantees hazard free functioning of facilities, services and equipment, safe practices and procedures as well as safe medication, healthy food and robust environment.

Right to redress of grievances

For the proper and smooth functioning of the Hospital, right to grievance redressal mechanism has been set in place.


Citizen Charter

To Know Us Better

This is a Medical College and Hospital known for teaching and imparting education. It is also a multispecialty patient care hospital.

Below is the charter for users! It is gives users information about services and benefits available in the Hospital.

In the hospital, we believe in prompt service and courteous behavior! And, since the very beginning, we have been practicing it!

Location

It is located at Sant Tukaram Nagar, Pimpri, Pune (Maharashtra).

General Information

Faculty, Nursing staff and beds
Doctors : 504
Nurses : 905
Beds : 1590 Teaching Beds
Casualty : 30 beds
Other beds : 140 beds (ICU, ICCU, SICU, RICU, OB/GY ICU, NICU, PICU, Pre-op., Post-op., Burns &Transplant)

OPD Services in various specialties

Medicine & Allied Specialties

  • General Medicine
  • Paediatrics
  • Tuberculosis & Respiratory Diseases
  • Dermatology, Venereology & Leprosy
  • Psychiatry

Surgery & allied Specialties

  • General Surgery including Paediatrics Surgery
  • Orthopaedics
  • Ophthalmology
  • Oto-rhino- laryngology

Obstetrics & Gynaecology

  • Obstetrics Gynaecology

Super-Specialty

  • Neurosurgery
  • Urology
  • Nephrology

In OPDs, specialists are available for consultation.

OPD services are available on all working days except on Sundays and gazetted holidays. The timings of the OPD are from Monday to Friday 9.00 a.m. to 4.00 p.m. and on Saturday 9.00 a.m. to 1.00 p.m.

Services

  • Reception
  • Registration Counter
  • For every specialty, spacious OPD complex
  • Seating arrangement for Doctors, waiting hall for patients and relatives
  • Indoor wards- well equipped and manned
  • Operation Theater complex
  • 24 x 7 Casualty Services
  • ICU, ICCU, SICU, PICU, NICU
  • Free medicines to Indoor and OPD Patients.
  • X-ray
  • Sonography
  • C.T. Scan
  • 2 MRI machines
  • Mammography
  • Color Doppler
  • 2 D Echo
  • Special Procedures in imaging modalities.
  • Central Clinical laboratory working 24 x 7 for…
  • Hematology
    • Biochemistry
    • Pathology
    • Microbiology
  • Blood Bank 24x7
  • Medical store
  • Kitchen - quality food , provided free twice a day
  • Laundry
  • Cafeteria – available 24 x 7 for staff, patients and their relatives
  • Mortuary facility available 24x7
  • Bio- Medical waste management

Laboratory services

Routine - Laboratory Services are provided in the field of (as available)

  • Bio-chemistry
  • Microbiology
  • Haematology
  • Cytology
  • Histopathology including FNAC

There is a Central Collection Centre for receiving and collecting various specimens for testing. The timings for receiving specimens are from 9:00 a.m to 5:00 p.m at OPD-and round the clock at IPD.

Emergency - Emergency Laboratory Services are available 24x7 for tests relating to clinical Pathology, Bio-chemistry, Microbiology and Radio-diagnosis.

Casualty & Emergency Services

Casualty Services are available 24x7.

  • Duty Doctor available 24x7.
  • Specialist are available.
  • Emergency services available for all specialties listed under OPD services.

Operation theatres

Operation Theatres functions 24x7. In serious cases, treatment gets precedence over formalities like paper work, registration and medico-legal requirements.

Indoor Patient Services

  • All wards provide free indoor patient care.
  • Emergency wards admit emergency cases, medical and surgical problems patients.
  • 22 bedded Intensive Care Unit for seriously ill patients.
  • 3 labour rooms for conducting deliveries round the clock.
  • Nurseries provide care to new-borns – normal as well those unwell.
  • Indoor patients receive treatment from senior Doctors.
  • Outside office hours, treatment is given by the doctor on duty and specialists are available on call.
  • Attention is paid to patients’ diet in all wards.
  • Every patient is given one attendant pass and one pass for food( some patients prefer home food)
  • Patients taking hospital food are not allowed to take home food and vice versa.
  • Visitors are allowed only between 5.00 p.m to 7.00 p.m.

Other Facilities

Other facilities available in the precinct include

  • Drinking Water
  • Wheel chairs and trolleys are available in OPDs and casualty
  • Three Ambulances are available for pick up (for nominal charges) and drop of discharged patients.
  • Public Telephone booths.
  • Stand-by Electricity generators.
  • Chemist Shops.
  • Canteens for patients and their attendants a.
  • Lifts.
  • Washroom facilities
  • Suggestion boxes at various locations.

Complaints & Grievances

Every grievance is duly acknowledged! We aim to settle genuine complaints within 10 working days of its receipt. Suggestions/Complaint boxes are provided at various locations in the hospital.

Name, designation and telephone number of the nodal officers are as follows

Sr. No. Name Designation Contact
1 Dr. H. H. Chavan Medical Superintendent (O) 020-27805900, Extn.6805
(M) 9881664567
2 Dr. P. G. Darshane Deputy Medical Superintendent (O) 020-27805900, Extn.6820
(M) 9168259193
Meeting Hours 9.00 a.m. to 5.00 p.m.

Enquiry, Reception and Registration Services

  • This counter functions 24x7.
  • Location guide maps have been put up at various places in this hospital.
  • For guidance, color coded guidelines and directional signboards have been put in strategic locations across the hospital.
  • Telephone enquiries can be made over telephone numbers
Phone +91 020-27420605 / 27420307 / 27805100 / 27805900 / 27805101 / 27422134 / 27423690 / 27423693
Toll free no. 18002339555
Fax no. 020-27805217
Email info.medical@dpu.edu.in

Responsibilities of the users

The success of this charter depends on the support of the users too. Users need to appreciate and understand the various constraints under which the hospital is functioning. On an average, more than 10 lakh patients attend the OPD annually and more than 80,000 patients are admitted to the Hospital annually.

PLEASE….

  • Do not inconvenience other patients.
  • Help us in keeping the hospital and its surroundings neat and clean.
  • Use the facilities of this hospital with care.
  • Beware of touts.
  • The Hospital is a “No Smoking Zone” and “Silence Zone”.
  • Visitors under the influence of alcohol will not be entertained.
  • Refrain from demanding undue favors from the staff and officials.
  • Provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the Hospital.
  • This is a private hospital and right to treat and admit any patient is reserved by the Hospital administration.